Troubleshooting / FAQ for Damage
Digieffects Banner UI Troubleshooting/FAQ:
Q: Why doesn't the numbered button hi-light?
A: The effect couldn't find a valid preset file for that number.
Q: Why don't the parameters change when I press the numbered buttons and they do hi-lite?
A: The preset files contain identical values.
Q: Can I use the preset file I created while in Final Cut Pro on one machine and use it in After Effects on the same machine, or email the file to my colleague so that he can use it on Combustion and have him modify the preset and email it back to me so that I can use it on my Boris?
A: You...have a lot of free time don't you?...but yes, you can do any and all of those things.
Q: Help! I think I messed up my xml files!
A: No worries. We won't crash. But you can re-install the preset files by themselves, or contact support and we will email you the default preset files.
Artifact Troubleshooting/FAQ:
Q: My clip has stopped all of a sudden, but my host application says it's moving or rendering. What's going on?
A: Most likely, the Freeze parameters are high, causing an image to be still for a long time.
Q: The parameter named _____ doesn't seem to be affecting anything on the preview window. What's wrong?
A: Many of the parameters in DE_Blockade work in combination with other parameters, and the effect is often visible only in motion.
Q: I've read your guide on using the Presets, and created my own preset files, but for some reason the Preset Recall won't load my favorite color, pink.
A: Sorry, the Preset functions are unable to store the color information at this time, but it will be implemented in a future release. (...even for pink)
Q: How come I get solid-colored blocks even though I've assigned my favorite color, pink, in the Block Color?
A: Either you've chosen a low Color Conformance value, or chosen a terrible color.
Interference Troubleshooting/FAQ:
Q: My image has gone way too dark or pitch black. What happened?
A: It might be due to a few things. 1) Brightness boost is negative, 2) Modulation section of the effect had shifted your image outside the screen area, 3) the image is being tinted to a dark color
Skew Troubleshooting/FAQ:
Q: My image has turned to white!
A: It could be due to a few things. 1) Check Brightness Lift. 2) Check Glow Threshold to see if it's too low.
Q: The effect flickers too much in brightness.
A: Try setting the Brightness and Contrast controls back to normal. Higher these settings are, the more striking and random the flickering.
Digieffects Damage Known Issues / Bugs:
· Custom GUI is currently not available inside Premiere Pro CS3 in OSX. Adobe is currently working on a bug-fix.
· Multiple instances of the same effect may cause the GUI button hi-lights to “sync”. This is only a display bug, and does not mean that the same settings are applied to all instances of the same effect.
· Different results maybe seen when rendering on one machine, as opposed to rendering on a render farm.
· Multi-frame-processing feature of After Effects CS3 may cause unexpected results on certain types of randomizing effects.
· Sometimes, changing bitdepth and/or composition size while the effect is “on” can cause a crash.
The Future:
· We are working on SmartFX support for After Effects, as well as multi-core support.
